Fulfillment Policy

    To ensure a transparent and reliable experience for our customers, we have established the following policies regarding refunds, deliveries, returns, and cancellations.

    Refund policy

    At FirstQuadrant, we are committed to ensuring that our customers are fully satisfied with the services and products we provide. We understand that circumstances may arise where you may need to request a refund, and we aim to handle such requests with fairness and transparency. Our refund policy is outlined as follows:

    • Startup or Scaleup Plans: We want you to feel confident in your decision to use FirstQuadrant. Therefore, if you are not satisfied with our services for any reason, we offer a refund within 7 days of the initial subscription purchase. This refund policy is specifically for first-time customers. Please note that if you have renewed your subscription or previously canceled and then re-subscribed, you will not be eligible for a refund under this policy.

    • Enterprise Plan: Our Enterprise Plan is tailored to meet the unique needs of each client, and due to the customized nature of these solutions, we do not offer refunds once the collaboration has begun. However, we value the quality of our work, and if the delivered solution is found to be materially defective or significantly deviates from the agreed-upon specifications, we will make every effort to rectify the issue. In the event that a resolution cannot be reached, a partial refund may be considered. Please note that the decision to issue a refund is at the sole discretion of FirstQuadrant and will be evaluated on a case-by-case basis.

    • Refund Process: To request a refund, please contact our support team at [email protected]. In your request, include your subscription details, the reason for your refund request, and any supporting documentation. Our team will review your request and, if approved, will process the refund within 10 business days. The refund will be credited to the original payment method used during the purchase.

    Delivery policy

    FirstQuadrant delivers all services and products electronically, ensuring that you have immediate access to the tools and resources you need to succeed. Our delivery policy is as follows:

    • Software Access and Subscriptions: Upon successful payment, you will receive immediate access to the FirstQuadrant platform. This access is granted through your account dashboard, where you can utilize the features and tools associated with your subscription level. An email confirmation will also be sent to you with the details of your subscription, including the start date, duration, and any additional resources that may be included.

    • Digital Product Delivery: For any additional digital products or services that are part of your subscription, delivery will occur through the FirstQuadrant platform or via direct email. You will be notified immediately upon delivery, and access will be granted without delay.

    Return policy

    At FirstQuadrant, we deal exclusively in digital products and services, which means that traditional return methods are not applicable. However, we are committed to ensuring the functionality and quality of all digital products delivered through our platform. Our return policy is detailed below:

    • Non-Tangible Products: Once access to our platform, digital tools, or services is granted, all sales are considered final. This policy covers all software, subscriptions, and digital services provided by FirstQuadrant. We recommend thoroughly reviewing your purchase details and subscription plan before completing your transaction.

    • Defective Digital Products: In the rare event that a digital product is delivered in a defective state, please contact our support team within 7 days of delivery. Our team will work with you to provide technical support and resolve any issues you are experiencing. If a solution cannot be provided, we will issue a replacement or, in exceptional cases, consider alternative remedies.

    Cancellation policy

    We recognize that business needs can change over time, and we strive to offer flexible cancellation options to accommodate these changes. Our cancellation policy is as follows:

    • Subscription Services: You may cancel your subscription at any time through your account settings on the FirstQuadrant platform. Upon cancellation, your subscription will remain active until the end of the current billing cycle, after which it will not renew, and no further charges will be made. Please note that we do not offer refunds or credits for any unused time remaining in your billing period, so we recommend scheduling your cancellation accordingly.

    • Enterprise Plan Cancellation: Due to the customized nature of our Enterprise Plan, cancellation terms are agreed upon during the initial contract phase. If you need to terminate an Enterprise Plan, please refer to your contract for specific cancellation terms and conditions. Early termination fees may apply, depending on the terms outlined in your agreement.

    Contact Information

    For any questions, assistance, or to initiate a request under any of our policies, please do not hesitate to contact our dedicated support team. We are here to help and ensure your experience with FirstQuadrant is positive.

    • Address: 1209 N. Orange Street, Wilmington, DE 19801, United States
    • Phone: +1 (440) 73 PABIO
    • Email: [email protected]

    We are committed to providing clear, fair, and customer-friendly policies that enhance your experience with FirstQuadrant. Your satisfaction is our priority, and we welcome any feedback that can help us improve our services.